At Spice Rise Store, we are committed to delivering high-quality products and ensuring a smooth shopping experience. Every order is carefully packed and inspected before dispatch. If you receive an incorrect, damaged, defective, or incomplete order, we will gladly review your request and, where applicable, process a replacement or refund in accordance with this policy.
All refund and return requests are subject to verification and approval by our Customer Care team.
1. Refund Eligibility
You may be eligible for a refund or replacement if you receive:
- A product different from what you ordered
- An incorrect size, weight, or product variant
- An incorrect quantity
- A product damaged during transit
- A defective or unusable product
To report any of the above issues, please contact us within 24–48 hours of receiving your order.
Information Required
To help us process your request quickly, please provide:
- Order ID
- Clear photos or videos of the product and its packaging
- A brief explanation of the issue
- Contact Number: +91 7200365250
2. Delivery-Related Refunds
Refunds may also be considered for verified delivery issues, including:
- Package lost during transit
- Shipment returned due to courier error
- Delivery failure caused by circumstances beyond the customer's control
- Other courier-related issues verified by the shipping partner
Additional documents, such as courier tracking details, may be required to validate your claim.
3. Refund Process
Once your request has been reviewed and approved:
- Refunds will be processed to the original payment method used during purchase.
- Processing times vary depending on your bank or payment provider.
- Most approved refunds are completed within 5–10 business days.
- If the original payment method cannot be used, our Customer Care team will contact you regarding an alternative refund option, where applicable.
4. Return Policy
Returns are accepted only after receiving approval from our Customer Care team.
Unless the return is due to a verified manufacturing defect, shipping damage, or delivery error, products must be:
- Unused
- Unopened
- In their original packaging
- In their original condition
Returns sent without prior authorization may not be accepted.
5. Order Changes & Cancellation
If you need to modify or cancel your order, please contact us as soon as possible.
Customer Care: +91 7200365250
We will make every reasonable effort to accommodate your request. However, once an order has entered processing, packing, or shipment, it may no longer be possible to modify or cancel it.
Before placing your order, please carefully verify:
- Product selection
- Quantity
- Shipping address
- Contact information
- Billing details
6. Refund Request Guidelines
To qualify for review:
- Requests must be submitted within 24–48 hours after delivery.
- Customers must provide sufficient supporting evidence, including photos, videos, courier information, or any additional documentation requested.
- Every claim is reviewed individually before approval.
- Requests lacking adequate information may be declined.
7. Contact Us
If you have any questions regarding this Refund & Return Policy or require assistance with your order, please contact us.
Spice Rise Store
Customer Care: +91 7200365250
Our team is committed to reviewing all genuine concerns fairly and providing timely support.
8. Policy Updates
Spice Rise Store reserves the right to revise, modify, or update this Refund & Return Policy at any time without prior notice.
Any changes will take effect immediately upon publication on our website. We recommend reviewing this policy periodically to stay informed of any updates.